Our formal demand for transparency, accountability, and fair practices in the card grading industry.
TO: Collectors Holdings, Inc.
1965 E. Grand Avenue
Santa Ana, CA 92705
ATTN: Executive Leadership Team
RE: Demand for Industry Transparency and Fair Practices
Dear Collectors Holdings Leadership,
We are launching PSAripoff.com as a formal watchdog organization dedicated to transparency and accountability in the sports card grading industry. As collectors and advocates for the hobby, we are compelled to address the growing concerns about practices and policies implemented across your portfolio of companies, particularly PSA and SGC.
Your recent consolidation of 94% of the card grading market through strategic acquisitions represents an unprecedented concentration of market power that demands public scrutiny and accountability to the collector community that built this industry.
Our Specific Demands:
1. Transparency on Lost, Damaged, and Stolen Cards
Publish annual statistics on the number and percentage of cards that are lost, damaged beyond repair, or stolen while in your custody. Collectors deserve to understand the real risks of submission, not just the limitations in your terms of service.
2. Fair and Predictable Pricing
End the dynamic pricing model that holds collectors' cards hostage when PSA determines a higher value than declared. Implement clear, upfront pricing that doesn't penalize collectors for receiving favorable grades.
3. Honest Turnaround Time Estimates
Provide realistic turnaround estimates that you can actually meet, not marketing numbers that bear no resemblance to reality. The recent SGC delays immediately following your acquisition show this problem is spreading.
4. Competitive Market Practices
Commit to maintaining PSA and SGC as truly independent entities with separate operations, pricing, and standards. The hobby needs real competition, not the illusion of choice.
5. Customer Service Accountability
Establish clear escalation procedures and response timeframes for customer issues. When collectors have problems, they should receive real solutions, not form letters and endless holds.
Why This Matters:
The sports card hobby has experienced explosive growth, creating enormous value for collectors and your companies alike. However, this growth has been accompanied by practices that prioritize corporate profit over collector fairness and hobby health.
Your market position gives you enormous influence over the direction of this hobby. We urge you to use this influence responsibly, with transparency and respect for the collectors who have built the market you now dominate.
Our Commitment to Action:
We are establishing PSAripoff.com as a permanent oversight platform to monitor your companies' practices and advocate for collector rights. Our actions include:
- Building a database of collector experiences and documented issues
- Filing formal complaints with the California Attorney General's office
- Engaging media outlets to raise public awareness
- Organizing collector advocacy campaigns
- Pursuing all available legal remedies under consumer protection laws
As a company headquartered in Santa Ana, you operate under California's robust consumer protection framework. We will utilize every available avenue to ensure accountability, including the Unfair Competition Law and Consumer Legal Remedies Act.
This is not a request for dialogue—this is notice that your practices are now under organized scrutiny. We will document, expose, and challenge every practice that prioritizes corporate profit over collector fairness.
Respectfully,
The PSAripoff.com Advocacy Team
Collector Watchdog Organization
Santa Ana, California
NOTICE: Formal complaints filed with California Attorney General's Office under UCL and CLRA
DOCUMENTATION: All practices and responses will be publicly documented at PSAripoff.com